Support & Billing Help
We want Commenzo to be easy to use, easy to understand, and low risk.
Getting Help
If you have questions about your account, billing, or plan limits, you can reach us at:
We review every request and aim to respond as quickly as possible.
Not Happy? Let's Talk
If Commenzo isn't meeting your expectations, we'd like to understand why.
- If something feels confusing, broken, or misaligned with your use case, reach out.
- If you were charged and feel the value wasn't there, contact us and we'll review your situation.
We prioritize fairness and long-term trust over rigid rules.
You should never feel stuck paying for something that clearly isn't working for you.
Subscriptions & Plan Changes
- You can upgrade or downgrade your plan at any time from your account.
- Plan changes are reflected automatically based on your selection.
- Cancelling your subscription stops future billing, and you'll retain access through the end of your billing period.
No long-term contracts. No lock-in.
Billing Questions
If you see a charge you don't recognize or have questions about:
- Plan pricing
- Usage limits
- Proration
- Payment failures
Contact us and we'll walk through it with you.
Usage & Limits
Each plan includes defined limits (such as keywords, channels, and monitored posts) to ensure performance and reliability for everyone.
If you're approaching a limit:
- We'll surface it clearly in-product.
- We'll recommend options if you need more capacity.
- We won't surprise you with silent overages.
Transparency First
We believe billing should be:
- Clear
- Predictable
- Easy to manage
If something feels unclear, that's on us—not you.
Looking for the Legal Details?
If you need formal information about billing terms, refunds, or payment policies, please review our Billing & Refund Policy and Terms of Service.