Privacy Policy
Last Updated: 1/17/2026
1. Introduction
Commenzo ("Commenzo," "we," "us," or "our") provides social media monitoring, AI-powered comment generation, and sentiment analysis for Instagram, X (formerly Twitter), Reddit, and LinkedIn.
Commenzo is owned and operated by Web Thrive, LLC, 6201 E. Marita St., Long Beach, CA 90815, United States.
This Privacy Policy explains how we process Personal Data under the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the UK GDPR, and applicable data protection laws.
2. Data Controller
For purposes of applicable data protection laws, Web Thrive, LLC acts as the Data Controller for Personal Data processed in connection with your use of the Services.
Contact:
Email: support@commenzo.com
3. Personal Data We Process
3.1 Data You Provide
- Name
- Email address
- Account credentials
- Billing and payment-related information
- Customer support communications
3.2 Data Collected Automatically
- IP address
- Device, browser, and operating system metadata
- Usage logs and interaction data
- Timestamped access records
3.3 Social Media Data
When you connect third-party platforms, we may process:
- Public posts, comments, and replies
- Public usernames and profile metadata
- Engagement signals (e.g., likes, replies, reposts)
- AI-derived sentiment analysis and content classifications
Commenzo does not intentionally collect or process special category data as defined under Article 9 GDPR.
4. Legal Bases for Processing (GDPR Art. 6)
We process Personal Data on the following lawful bases:
| Purpose | Legal Basis |
|---|---|
| Service provision | Performance of a contract (Art. 6(1)(b)) |
| Account administration | Performance of a contract |
| Analytics and service improvement | Legitimate interests (Art. 6(1)(f)) |
| Marketing communications | Consent (Art. 6(1)(a)) |
| Legal and regulatory compliance | Legal obligation (Art. 6(1)(c)) |
5. AI and Automated Processing
Commenzo uses automated systems to analyze content and generate suggestions.
- No automated decision-making produces legal or similarly significant effects
- Users retain full editorial control
- Outputs are probabilistic and may contain errors
6. Data Sharing
We share Personal Data only with:
- Cloud hosting providers
- Payment processors
- Analytics vendors
- Third-party APIs authorized by you
All subprocessors are bound by confidentiality and data protection obligations.
7. International Transfers
Personal Data may be transferred to the United States.
Safeguards include:
- Standard Contractual Clauses (SCCs)
- Vendor compliance with GDPR transfer requirements
- Security and access controls
8. Data Retention
We retain Personal Data only as long as necessary for:
- Service delivery
- Legal compliance
- Dispute resolution
You may request deletion at any time.
9. Your Rights
You have the right to:
- Access your Personal Data
- Request rectification or erasure
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
Requests may be submitted to support@commenzo.com.
You also have the right to lodge a complaint with a supervisory authority.
10. Security Measures
We implement appropriate technical and organizational measures including:
- Access controls
- Encryption in transit
- Role-based permissions
- Monitoring and incident response procedures
11. Third-Party Platforms
Commenzo is independent from Instagram, Meta, X, Reddit, and LinkedIn. Use of those platforms is governed by their own policies.